GDPR: Data Protection Policy: Eimear Noone, Transformational Therapist
Introduction
I am committed to safeguarding the privacy of my website visitors and clients. This policy sets out how Transformational Therapies uses and protects any information that you provide when you use www.eimearnoone.co.uk or my services.
Here you can read further information about how I use your data or explore in more detail how and why I use cookies to enhance your browsing experience. By using www.eimearnoone.co.uk or my services you are agreeing to the terms set out, and consenting to the use of data described, in this policy.
Therapist’s Name: Eimear Noone
Therapist’s Contact Details: Transformational Therapies
Telephone No: +44(0)1635-783773
Website: www.eimearnoone.co.uk Email Address: info@eimearnoone.co.uk
Address: 150 Craven Road, Newbury, Berkshire, RG14 5NR
Data Controller Contact Details: Eimear Noone
Data Protection Officer: Eimear Noone
Personal information
In providing you with my services, I may handle your personal information. Personal information is information about you from which you can be identified, such as your name and contact details.
By providing your data and/or information, or by using the Transformational Therapies website, you consent to the use of your data and information as described or referred to in this privacy notice and the cookie policy. If I make a change to any of the ways in which I process personal information, I will update this web page with an updated date displayed at the top of this page.
Confidentiality
The confidentiality of your personal information is of paramount concern to Transformational Therapies and I comply with UK data protection law and the Code of Conduct set out by the British Alliance of Healing Associations.
Information I may hold about you. The information I hold about you may include the following:
• basic details such as name, address and contact details;
• details of services you have received;
• A record of the sessions we have had and brief notes of our discussions;
• email communications I receive or make;
Information about you is collected when:
- you enquire about my services;
- you attend a face-to-face session
- you submit a query to me, for example by email, telephone, social media or the Transformational Therapies website;
- you participate in any marketing activity;
- you leave me your contact details at a promotional event;
- you subscribe to email notifications and/or newsletters;
- you use my online booking service.
Storing your data
If you are a client of Transformational Therapies your personal records and notes about our sessions are stored in a locked file and only accessible by me.
Sharing information
I do not share your personal information with anyone outside of Transformational Therapies to use for their own purposes, except:
• when I have your permission;
• when I am permitted or obliged to do so by law;
• to protect the rights, property, or safety of Transformational Therapies, my clients or others;
• in order to detect, prevent and help with the prosecution of crime;
• if there are other exceptional circumstances, and I am unable or it is not appropriate to seek your permission.
Third party websites.
My website includes hyperlinks to, and details of, third party websites. I have no control over, and am not responsible for, the privacy policies and practices of third parties.
Using your information.
I use your personal information to provide you with my services, and to improve and extend my services. This may include:
• responding to your queries;
• internal record keeping and administration;
• responding to requests where I have a legal or regulatory obligation to do so;
• assessing the type and quality of service you have received and any concerns or
complaints you raise, so that these can be properly investigated;
• using your contact information to send you service related information;
• using your contact information to send promotional material about new services,
special offers or other information I think you may find interesting (see ‘Keeping you
informed’ below for more information);
• using your contact information to give you an opportunity to complete a customer
satisfaction survey;
• sending invoices and payment reminders to you, and collecting payments from you;
• sending you any emails or downloads you have requested;
• sending you my email newsletter if you have requested it.
Keeping information
I will only keep your personal information for as long as is necessary and in accordance with UK law.
Keeping you informed.
I would like to keep you informed of my services that I consider may be of interest to you via email. When I collect your information, I will ask you if you would like me to keep you updated in this way and will give you the option to opt-out.
If you do not wish to receive marketing information about my services, or at any time you change your mind about receiving these messages, please contact Transformational Therapies via the contact methods shown below.
Your rights and how to exercise them.
As a data subject, you have a number of rights. You can:
• access and obtain a copy of your data on request;
• require me to change incorrect or incomplete data;
• require me to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where I am relying on my legitimate interests as the legal ground for processing.
Accessing information
If you have any data protection queries, or wish to exercise any of your rights, please contact Transformational Therapies
Email: info@eimearnoone.co.uk
Write: Transformational Therapies, 150 Craven Road, Newbury, Berkshire RG14 5NR
You should also contact Transformational Therapies to request a copy of the personal information I hold about you and to ask me to correct or remove (where justified) any inaccurate information. I may ask you to provide additional documentation to confirm your identity or, if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information. If you are seeking personal information on behalf of another individual, I may charge for this.
Updating this privacy notice. This document will be updated as and when changes occur